Reservation policy

Terms and conditions for the use of the website  www.emarkdmc.com 

1. Acceptance of terms and conditions.
Thank you for choosing the services, acceptance services of www.emarkdmc.com  website and trademarks, hereinafter referred to as “SITE”, by accessing this website, the “SITE”, you are accepting terms and conditions, please review carefully .In case the “USER” does not agree with these general terms and conditions, he/she must cease its use immediately and not access the “SITE”. The terms and conditions stated are subject to change without notice.

Travel Agency (Operator) , DMC ( Destination Management Company),  Grupo Emark S.A. de C.V., which contracts and/or acts as an intermediary through its reservation page www.emarkdmc.com , in benefit of a “USER”, respectively to tourist  and or corporate group or “FIT” individual services provided directly by an end supplier, hereinafter this company will be referred to as “EMARK GROUP”.

Webpage www.emarkdmc.com , which acts as an intermediary, offering through Internet to the “USER”, various tourist   and or corporate group or “FIT” individual services provided directly by a PROVIDER, hereinafter referred to as the “SITE”. 

User: Client or traveler  – Shall be the person who uses the “WEBSITE” www.emarkdmc.com , in order to make use of the intermediation and or booking engine of “EMARK GROUP”, in lieu to enjoy any of touristic services provided directly by the final PROVIDER, hereinafter is referred as “USER”.

Provider: Company or person who directly provides touristic services to the “USER”, by contracting, booked or acquired to be provided a future service the intermediation and booking engine of the “SITE” www.emarkdmc.com 

2. Nature of object to perform

Consists of the INTERMEDIATION that will exist between the EMARK GROUP site www.emarkdmc.com , the “USER” and the SUPPLIERS, where EMARK GROUP for the effects of the present Terms and Conditions, will act only and exclusively as INTERMEDIARY, from its operations center located in the City of Cancun, Quintana Roo, as well with other different branches within the country providing to the “USER” through its “WEBSITE” in an enunciative but not restrictive way, the service of reservation of terrestrial and  other ground and air transports; reservation of vehicles, excursions, cruises, reservation in hotels and lodging establishments; reservation of travel packages; among others, so once reservations are confirmed to the “USER” by EMARK GROUP and filial with the tourist services chosen by the “USER” (according to his availability to book), it will be concluded with the provision of the intermediary service by EMARK GROUP through its “SITE” www.emarkdmc.com  , since said tourist services will be provided to the “USER” by the SUPPLIERS directly.

3. Reservation Policies
Rates shown on the “SITE” Web www.emarkdmc.com , are only valid at the time of your quote. A reservation is considered completed when the “USER” has a confirmation number, and corresponding charge has been applied.

All reservations are subject to availability when processing your request. Availability cannot be guaranteed until full payment has been received. For some reservations, availability must be checked directly with the reservation department of the SUPPLIER before they can be confirmed. EMARK GROUP requests a minimum of 48 (forty- eight) hours to ensure availability and confirmation. The “USER” must keep his reservation number to print travel document(s) that EMARK GROUP will issue.

If the “USER” wants to change or cancel reservation, should contact any of our EMARK GROUP Reservation Center Advisors with its reservation number. EMARK GROUP suggests reading carefully clauses referring to Cancellation Policy. Any change of reservation is subject to availability and re-quotation of rates. For further information, the “USER” should contact our EMARK GROUP travel consultants referring its booking /reservation number. EMARK GROUP will issue a confirmation number to identify your reservation service

4. Payment policies.

For the payment of your reservation, we accept Visa, Master Card and American Express credit cards. If the “USER” does not have any of these credit cards, can send us a bank transfer, by contacting our travel Advisors.

EMARK GROUP informs you that some banks and credit card companies impose charges for international transactions, which may vary from time to time, in addition to any taxes required under applicable law. If you are making a reservation with a PROVIDER outside of Mexico using a credit or debit card from Mexico, your bank may convert the amount due into your local currency and charge you a conversion rate. In addition, the exchange rate used by the bank may be different from the rate shown on our currency converter. This means that the amount entered on your credit card statement may be in Mexican pesos and may be a different amount than the amount shown on the billing summary page for a reservation made on the “SITE”. The exchange rate and the charge for the international transaction are determined only by your bank on the day the transaction is processed.

5. General cancellation policies.

EMARK GROUP reserves the right to contract, on behalf of the “USER”, the services referred to and specified in these Terms and Conditions precisely in the quality and/or categories contracted, if the “USER” makes use of the service, it will be understood and consented to such modification and no claim, compensation or refund will be made. Once EMARK GROUP receives from the “USER” the amount of the contracted services, in conjunction (package) or any other, EMARK GROUP has the authorization of the “USER” to issue or acquire the contracted services by its name adhering and accepting both EMARK GROUP and the “USER” the cancellation, issue and sale policies.

Therefore, EMARK GROUP, makes the “USER” aware of the General Cancellation Policies of the tourist services offered through its “SITE”:

Hotel reservations, transportation and various services are subject to applicable penalties according to the day on which the cancellation is requested. Do not request modifications before the beginning of the trip, the reserved services are valid only for the dates specified in the reservation voucher.

Examples of some cases of cancellation policy

Cancellations made 3 days or more prior to the scheduled service will be charged 20%.

Cancellations made 2 days prior to scheduled service apply a 50% charge.

Cancellations made 0 to 1 day before the scheduled service applies a 100% charge.

No refunds apply for no-show at the agreed meeting point to start the activity, transportation or service.

All modifications are subject to the availability and authorization of our suppliers.

Some tours and activities are not subject to cancellation.

For any clarification or comments, you can send an email to info@emarkgroup.com ,should have the full name of the person traveling and voucher number to provide you a better service.

6. Privacy Policy, Security and Privacy Notice.
For Grupo Emark S.A. de C.V. it is important to protect your privacy and to comply with the Federal Law on the Protection of Personal Data in the Possession of Individuals, applicable to data protection provided

through its website www.emarkdmc.com  (the SITE”), for which we have security procedures applicable in the industry, designed to protect users from unauthorized access inside and outside the company.

In order to contract some of the services offered by the “SITE” www.emarkdmc.com , it is necessary that the “USER” voluntarily provides some personal information to identify such as: name, date of birth, address, telephone number, e-mail address and some data of their credit card, debit card or service card, as well name of the people who will use the services, among others. The “USER” states that he has read EMARK GROUP’s PRIVACY NOTICE, the terms incorporated therein and agrees that the terms of such policy are reasonable. The “USER” consents to the use of his personal information by EMARK GROUP and/or its SUPPLIERS and distributors, third parties in accordance with the terms of the EMARK GROUP’s PRIVACY NOTICE and for the purposes set out in that notice. For further information about the treatment of their personal data, the “USER” may access complete Privacy Notice at: www.emarkdmc.com/privacy-policy/

 

7. Disclaimer
EMARK GROUP will not be responsible, nor assumes any responsibility, for any damages or viruses that may infect your computer or any other property of the “USER” due to your access, use or browsing of this “SITE”, or your downloading of any materials, data, text, images, video or audio from the “SITE”. in no event shall EMARK GROUP be liable for any injury, damage, loss, claim or any special, punitive, indirect, incidental, negligent or consequential damages resulting from (a) any use of this “SITE” or the content contained herein; (b) any failure or delay (including, without limitation, the use of, or the inability to use any component of this “SITE”.

8. Links to “SITES
This “SITE” may contain links to other web “SITES” which are provided solely for your convenience and benefit and not as an endorsement of EMARK GROUP or its site www.emarkdmc.com  Emark Group and its site www.emarkdmc.com  reserve the right to disable any unauthorized links or frames and assumes no responsibility for the content of any other Internet sites linked to or from this Site. Access to any linked or hyperlinked Site is at the User’s sole risk.

This “SITE” contains links to various social pages, including Facebook pages with user names: Emark Group , and various social media using name of Emark Group or its brands, this accounts managed by EMARK GROUP; The “USER” acknowledges that such Pages are solely for informational and social purposes of the EMARK GROUP, and EMARK GROUP will not be liable in any way whatsoever for any content, information, third party postings, comments, photographs, videos, hashtags, nor any other material outside the scope of the direct management of EMARK GROUP, nor for the material shared on such “SITES” by the “USER” or any third party and outside the management of EMARK GROUP may violate the industrial property rights or copyrights. The “USER” is responsible for the use that he may make of said “SITES”, and the “USER” releases EMARK GROUP from all responsibility for any incorrect or malicious use that he may make of the same, or for publications, information, comments, and diverse material that may be offensive, insidious, erroneous, pornographic, or that may incite violence, rebellion, strikes, or any other activity not permitted by the law and good customs.

9. Obligations of the user
PROVIDE TRUE AND RELIABLE INFORMATION The “USER” is obliged to provide truthful and correct information about the ages, sex, first names or surnames of both the “USER” and the other USERS that accompany with all complete data in lieu to elaborate the itinerary and or the reservations of ground transportation and or maritime services (hotels, tours, car rentals etc.), releasing EMARK GROUP from any responsibility for changes of itinerary generated by badly provided data, or for any error in the data provided by the “USER” for the issuance or purchase of air tickets, adhering in its case to the cancellation clauses for air, land, sea or cruise services expressed in these Terms and Conditions.

THE USERS SHALL RESPECT THE REGULATIONS AND CONDITIONS OF THE SERVICES ESTABLISHED BY THE DIRECT SERVICE PROVIDERS AND PROVIDERS.

The “USER” agrees to abide by and respect the regulations and conditions of the or services established by each of the SUPPLIERS and direct service providers for pre contracted service by the “USER” through the intermediation of the EMARK GROUP website www.emarkdmc.com , and therefore EMARK GROUP must make them aware of most important travel recommendations, however the direct service provider may make them aware of new or additional conditions of service for which EMARK GROUP has no responsibility and consequently declines any liability that could arise from their failure to comply. Likewise, the “USER” must by his own means obtain the passports or immigration documents required by the authorities of the United Mexican States, and of the countries of destination or transit, such as visas, health permits, and all those documents required by the Customs, Air, Maritime, Airport, Federal, State, Municipal and other authorities, which are necessary to carry out his trip, releasing EMARK GROUP from any problem or situation that may arise with such authorities. In the case of international trips, the “USER” commits himself to present at the airports and document himself before the airlines at least THREE HOURS IN ADVANCE for international flights and TWO HOURS IN ADVANCE for national flights, except for the express written instruction that he receives from EMARK GROUP to present himself.

10.  Disclaimer of responsibilities
By virtue of the fact that EMARK GROUP, through its web page www.emarkdmc.com , provides services as a reservation agent only as an INTERMEDIARY between the “USER” and the direct SUPPLIER or SUPPLIERS of the tourist services promoted in this “SITE”. does not assume and will not assume any responsibility generated by any relationship between the “USER” and the Final Service Providers, therefore

the “USER” releases EMARK GROUP from any responsibility, for any failure or lack of compliance by the PROVIDER or direct PROVIDERS of the tourist services, including without limitation any failure or compliance by the airlines, hotels, temporary accommodation PROVIDERS, shipping companies and all kinds of ships, PROVIDERS of water sports, car rental agencies, transportation agencies, tour operators, diving instructors, snorkeling instructors, golf instructors, swimming with dolphins instructors, fishing instructors, land adventures and extreme sports providers, water parks, ecological parks, and in general any failure or lack of compliance by all those tourist services that are provided directly by one or more PROVIDERS and not directly by EMARK GROUP.

In the same way, EMARK GROUP will not be responsible and the “USER” releases EMARK GROUP from all liability in respect of the veracity of the photographs shown on its “SITE”, are provided to EMARK GROUP for insertion by the direct SUPPLIERS of the services.

With respect to the terms and conditions and/or policies of direct service providers. EMARK GROUP will not assume any responsibility and the “USER” hereby releases EMARK GROUP from all liability, as well as from all claims, costs, expenses or losses that the “USER” may suffer including any personal or third-party injury, accident or death, damage to personal belongings, loss of fun, anger, disappointment, distress or frustration, whether mental or physical, provided that they are the result of;

Acts or omissions of any person other than EMARK GROUP or its employees.

Illness, theft, labor disputes, mechanical failure, quarantine, government action, weather, or any other cause beyond the direct control of EMARK GROUP.

Impossibility of the “CLIENT” to travel due to not having the required documents such as, but not limited to passports with at least 6 (six) months of validity after the date the trip ends, visas, personal identifications, prescriptions or medical documents, certificates, health permits and all the documents associated and required by the airport, customs, maritime and air authorities of Mexico and the countries you visit. We also inform you that some countries require that your passport must have at least two pages free of stamps or visas for traveling.

Any failure or fault by the part of the direct SUPPLIER in providing the services to the USERS.
Any failure or fault by the part of the “CLIENT” at the time while enjoying the contracted services
Any failure of the “CLIENT” to follow instructions, but not limited in departure times, hotel check-in and check-out times and dates, coupons redemption policies.

Any other event is not under the direct control of EMARK GROUP. Any failure or fault by the part of the “CLIENT” who has the responsibility in observing and or comply with the terms and conditions, policies, instructions, recommendations, security measures, among others, of the final PROVIDERS of the service.

Any case or cases of force majeure or fortuitous cases such as: strikes, delays, flight cancellations, earthquakes, warlike conflicts, hurricanes, snowfalls, and in general any other event not attributable to EMARK GROUP.

Any claim or written notice against EMARK GROUP must be received no later than 20 (twenty) days after the return of your trip; The “USER” will be responsible for verifying all information provided prior making your reservation. The “USER” will be responsible for reading and abiding by the terms and conditions and/or policies of the final PROVIDERS of services.

In relation to the total refund will not be applicable in any situation in which the trip has to be cancelled, interrupted and/or postponed by EMARK GROUP, for reasons beyond its control, such as, but not limited to, force majeure related to meteorological and climatic factors such as hurricanes, natural disasters such as earthquakes, acts of terrorism, among others, and in which the contractual obligations of EMARK GROUP with its SUPPLIERS do not allow it to obtain reimbursement of the amount paid or to be paid to the SUPPLIER on behalf of the client. In any scenario, EMARK GROUP, at its discretion, will retain 20% (twenty percent) of the total amount paid for the service or reservation for the investigation, analysis and determination of each case and is subject to define whether or not a total or partial reimbursement is appropriate, discounting service, administrative and other related expenses. It may also be the case that at the time of the claim there are some price variations according to what was originally contracted due to some changes and / or price adjustments of the SUPPLIERS. In any case, your travel consultant will negotiate the best possible alternatives in favor of the end user among its SUPPLIERS in order to resolve in the best possible conditions in favor of the “USER”, expressly releasing EMARK GROUP from any liability, commitment or payment of compensation for inconveniences caused.

In the event that the contracted services cannot be provided partially or totally by the SUPPLIER. On certain occasions EMARK GROUP may manage on behalf of the “USER” the reimbursement of the appropriate amount, to which EMARK GROUP is relieved of any liability or major commitment in cases where the refund of the cancellation for the total or partial amount is not reimbursed by the SUPPLIER in accordance of applicable law and jurisdiction ruled by these terms and Conditions and any service or product sold as an INTERMEDIARY by Grupo Emark S.A. de C.V. through its site www.emarkdmc.com , therefore governed by the laws and courts of the City of Cancun, Quintana Roo. The “USER” declares that he/she is aware of the scope of this Agreement, whose Terms and Conditions are the faithful expression of his/her will and are subject to the competence of the Federal Consumer Protection Agency in the event of non-compliance or interpretation, through administrative channels, as a conciliatory body, The “USER” agrees to submit to the jurisdiction of the Laws and Courts of the City of Cancun, Quintana Roo, renouncing in turn to any other jurisdiction that by reason of their present or future domiciles or by the location of their goods or by their nationality could correspond to them.

Date of last update: Terms & Conditions, modified November 02, 2023.